Quick, easy & hassle-free returns.
How to claim a refund?
- Before returning, please send an email to [email protected] (with your order # in the subject line) explaining the issue and providing images if possible.
- One of our dedicated staff members will contact you to explain our process as well as assist you with your return.
- We will process the refund within 7 days of receiving the goods.
Our returns policy is as follows:
- All returns must take place within 7 DAYS from receipt date or will be subjected to handling charges.
- Goods returned may be subjected to handling charges (15% – 40%) after inspection.
- When an item is returned after 7 days but within 6 months, the client is entitled to a replacement item or store credit.
- All return items must be in its original condition, no damaged packaging or oil stained or painted/sprayed items will be accepted for return/refund.
- All returns must have a valid and detailed reason.
- All promotional items non-refundable/ returnable.
- No return will occur with verbal instruction or hand written notes and item exchanges as well need to go through formal return procedures.
- ReplaceMe will not accept any items for return that have been modified or tampered with.
- All parts carry a factory warranty limited to defects in workmanship and/ or materials and not wear and tear.
- A replacement part will be provided in the case where a part fails prematurely due to defects in workmanship and/ or materials (NO CASH REFUNDS).
- Please note that a return may take up to 7 DAYS to be processed FROM DATE OF COLLECTION.
- When a return item is as a result of a client changing their mind, we will charge a handling fee and charge a collection fee.
- Store credit will be furnished to the customer, should no replacement item be in stock.
Please be aware that your return may be subject to handling and collection fees. If applicable, these will be deducted from your refund credit.